Welcome to stussyhoodies.co.uk! We are committed to delivering your premium hoodies safely and efficiently within the United Kingdom. Below, you’ll find all the details about our shipping and delivery process to ensure a smooth shopping experience.

Shipping Coverage & Cost

  • UK Free Shipping: We proudly offer FREE Standard Shipping to buyers across the entire United Kingdom (including Northern Ireland). Your Stussy Hoodie will be delivered to your doorstep without any shipping charges.
  • International Shipping: We currently do not ship outside of the UK.

Estimated Delivery Time

Once your order is processed, here are the typical delivery timeframes:

  • Standard Delivery: Orders typically take 10–15 business days to arrive.

Please Note:

  • Orders placed after 1 PM GMT will be processed the next business day.
  • Our business days are Monday to Friday, excluding public holidays in England.

Tracking Your Order

Once your order is dispatched, we will provide you with a tracking number via email.

  • It is your responsibility to monitor your order using the provided tracking ID.
  • If the courier company encounters any issues (e.g., delivery attempts fail or the package is put on hold), please contact the courier company directly using the tracking information provided.
  • Important: If multiple delivery attempts fail, the courier company may return the parcel to us. In this scenario, re-shipping the item will incur an additional charge, which must be paid by the buyer.

Courier Services We Use

To ensure your hoodies are delivered safely and on time, we partner with trusted, UK-friendly courier services, which may include Skynet, Royal Mail, DPD, Hermes (Evri), or DHL UK.

Taxes and Duties (For UK Buyers)

As all our sales are within the UK:

  • No Custom Duties Apply: The price you pay at checkout includes UK VAT (Value Added Tax) where applicable. You will NOT be responsible for any additional customs duties, import fees, or taxes upon delivery.

Key Points for Smooth Delivery

  • Double-Check Your Details: Ensure your name, address, and contact information (UK phone number) are accurate when placing your order.
  • Signature Confirmation: For security, we may require a signature upon delivery.
  • No PO Box Deliveries: We only ship to valid residential or business addresses within the UK. We do not ship to APO/FPO or PO Box addresses.
  • Address Changes: Once an order is dispatched, we cannot change the delivery address. Please contact the courier company for assistance with in-flight delivery options.

Reasons for Potential Delivery Delays

While we aim to deliver within the estimated timeframe, certain factors may occasionally cause delays:

  • UK Bank or Public Holidays.
  • Incorrect address or contact information provided by the customer.
  • Unforeseen courier operational delays or staff shortages.
  • Customs holds or inspections (highly unlikely since we only ship domestically, but possible for goods in transit to our warehouse).

Need Assistance?

If you have any questions about your order’s delivery status, our customer service team is here to help. Reach out to us at info@stussyhoodies.co.uk and we’ll respond promptly.