Welcome to stussyhoodies.co.uk! We commit to delivering your premium hoodies safely and efficiently across the United Kingdom. Below, you’ll find all the details about our shipping policy and delivery process to ensure a smooth shopping experience.

Shipping Coverage & Cost

  • UK Free Shipping: We proudly offer FREE Standard Shipping to buyers across the entire United Kingdom (including Northern Ireland). We will deliver your Stussy hoodie to your doorstep with no shipping charges.
  • International Shipping policy: We currently do not ship outside of the UK.

Estimated Delivery Time

Once we process your order, here are the typical delivery timeframes:

  • Standard Delivery: Orders typically take 10–15 business days to arrive.

Please Note:

  • We process orders placed after 1 PM GMT on the next business day.
  • Our business days are Monday to Friday, excluding public holidays in England.

Tracking Your Order

Once we dispatch your order, we will email you the tracking number.

  • It is your responsibility to monitor your order using the provided tracking ID.
  • If the courier company encounters any issues (such as failed delivery attempts or a held package), please contact the courier company directly using the provided tracking information.
  • Important: If multiple delivery attempts fail, the courier company may return the parcel to us. In this scenario, the buyer must pay an additional charge to have the item re-shipped.

Courier Services We Use

To ensure safe and timely delivery of your hoodies, we partner with trusted, UK-friendly courier services, including Skynet, Royal Mail, DPD, Hermes (Evri), and DHL UK.

Taxes and Duties (For UK Buyers)

As all our sales are within the UK:

  • No Custom Duties Apply: The price you pay at checkout includes UK VAT (Value Added Tax) where applicable. You will NOT be responsible for any additional customs duties, import fees, or taxes upon delivery.

Key Points for Smooth Delivery

  • Double-Check Your Details: Ensure your name, address, and contact information (UK phone number) are accurate when placing your order.
  • Signature Confirmation: For security, we may require a signature upon delivery.
  • No PO Box Deliveries: We only ship to valid residential or business addresses within the UK. We do not ship to APO/FPO or PO Box addresses.
  • Address Changes: Once we dispatch an order, we cannot change the delivery address. Please contact the courier company for assistance with in-flight delivery options.

Reasons for Potential Delivery Delays

While we aim to deliver within the estimated timeframe, certain factors may occasionally cause delays:

  • UK Bank or Public Holidays.
  • Incorrect address or contact information provided by the customer.
  • Unforeseen courier operational delays or staff shortages.
  • Customs holds or inspections (highly unlikely since we only ship domestically, but possible for goods in transit to our warehouse).

Need Assistance?

If you have any questions about your order’s delivery status, our customer service team is here to help. Reach out to us at info@stussyhoodies.co.uk and we’ll respond promptly.